REFUND POLICY

Effective Date: 27th August 2025
Last Updated: 27th August 2025

At Radiance Growth, we are committed to providing high-quality marketing and consulting services. Since our services involve significant time, expertise, and resource allocation, we maintain the following refund policy:

1. General Policy

  • All payments made to Radiance Growth are non-refundable.
  • By making a payment, you acknowledge and agree to this refund policy.

2. Advance & Partial Payments

  • Work begins only after an advance or initial payment as agreed.
  • If you discontinue services after partial payment, the amount already paid will not be refunded.
  • Any pending balance, if invoiced, remains payable.

3. Performance & Deliverables

  • Our services (ads, lead generation, content creation, strategy, etc.) depend on multiple factors, including client participation, market conditions, and third-party platforms.
  • We do not guarantee specific sales, revenue, or business outcomes unless expressly mentioned in a written agreement.
  • Refunds cannot be claimed based on dissatisfaction with results unless a performance-based refund agreement has been signed.

4. Exceptions (if applicable)

Refunds may be considered only in the following cases:

  • Duplicate or excess payments made in error.
  • Services not initiated due to company-side inability (rare).
  • Any refund explicitly agreed to in a signed written contract.

In such cases, refunds will be processed within 7–14 business days after written approval.

5. Chargebacks & Disputes

  • Clients are requested to contact us directly at contact@radiancegrowth.com for any billing or service issues before raising disputes with banks or payment gateways.
  • Unfounded chargebacks (especially when payments are incomplete or services have already been delivered) will be contested with evidence, as per RBI and payment aggregator guidelines.

6. Contact for Refund Queries

For refund-related concerns, please contact:

Grievance Officer
Name: Yash Dalal
Designation: Grievance Officer, Radiance Growth
Email: contact@radiancegrowth.com
Address: WZ-57, Palam Village, New Delhi-110045
Phone: (+91) 9266416926



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